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For General Information

If you would like additional information about Texas Health Aetna or have a question, please call our toll-free number at 1-800-213-3224.

Members

To speak to someone about your Texas Health Aetna coverage, please call the Member Services phone number on your member ID card. You can also log in to your secure member website to find a phone number that will direct you to a representative who is more familiar with your specific coverage.

Employers

If you would like additional information about Texas Health Aetna or have a question, contact us by clicking the button below.

Employer inquiries

Brokers

If you would like additional information about Texas Health Aetna or have a question, contact us by clicking the button below.

Broker inquiries

Providers

Are you interested in becoming a participating provider with Texas Health Aetna?

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News Media

If you are a member of the press, and you would like information about Texas Health Aetna, please contact Bob Joyce. Remember to include your subject matter, deadline and contact information.

Logo Requests

If you would like to request the use of the Texas Health Aetna logo, please contact us. Remember to include your name, company name and email address. We will then send you a request form to complete.

Language services can be provided by calling the number on your member ID card. For additional language assistance: Español | 中文 | Tiếng Việt | 한국어 | Tagalog | Pусский | العربية | Kreyòl | Français | Polski | Português | Italiano | Deutsch | 日本語 | فارسی | Other Languages…

Health benefits and health insurance plans are offered and/or underwritten by Texas Health + Aetna Health Plan Inc. and Texas Health + Aetna Health Insurance Company (Texas Health Aetna). Each insurer has sole financial responsibility for its own products. Texas Health Aetna are affiliates of Texas Health Resources and of Aetna Life Insurance Company and its affiliates (Aetna). Aetna provides certain management services to Texas Health Aetna.

Self-funded plans are administered by Texas Health + Aetna Health Insurance Company.

This material is for information only and is not an offer or invitation to contract. An application must be completed to obtain coverage. Health benefits and health insurance plans contain exclusions and limitations. Providers are independent contractors and not our agents. Provider participation may change without notice. We do not provide care or guarantee access to health services. Not all health services are covered. See plan documents for a complete description of benefits, exclusions, limitations and conditions of coverage. Plan features and availability are subject to change and may vary by location. If you are in a plan that requires the selection of a primary care physician and your primary care physician is part of an integrated delivery system or physician group, your primary care physician will generally refer you to specialists and hospitals that are part of the delivery system or physician group. Information is believed to be accurate as of the production date; however, it is subject to change.

Aetna, CVS Pharmacy® and MinuteClinic, LLC (which either oprerates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies. For a complete list of other participating pharmacies, log in to texashealthaetna.com

Physicians on the medical staff practice independently and are not agents or employees of the hospital or Texas Health Resources.

©2022 Texas Health + Aetna Health Plan Inc. & Texas Health + Aetna Health Insurance Company